Covid-19 is having an unprecedented, and still evolving, impact on agency E&O claims. Chris Burand, E&O author and Certified Business Appraiser, provides some astonishing numbers and suggests some simple, but structured, ways to prevent E&O claims in the future.
https://www.burand-associates.com/forms
https://www.pia.org/IRC/eo-risk/ (Membership required)
https://www.independentagent.com/vu/Agency%20Management/E_O/FacultyChecklists.aspx (Membership required)