Your organization is made of people, processes, and technology. How those three components share and retain information is Knowledge Management. We’ve all had the experience at work where one employee fields all the tricky phone calls because no one else knows how. This is a sign that your knowledge management efforts aren’t capturing critical information about the operations of your business. This week on a special episode of the Trusted Advisor Podcast, Charlie Venus interviews fellow host Edwin K. Morris about the world of knowledge management. Visit https://pioneer-ks.org/ to learn more about Knowledge Management.