Most agencies want to be on the leading edge when it comes to customer service and we’ve been told becoming a digital agency is a great way to do that. But just what does that mean? Join the Trusted Advisor as we chat with Steve Refitt, who walks us through what a digital agency looks like. He also addresses the biggest challenges an agency typically faces in the transition process and gives us some tips on how to get past them. Through examples like Blockbuster vs Netflix and Taxis vs Uber, Steve helps listeners understand that this change is approachable and necessary. Take the first step by listening to this episode of the Trusted Advisor Podcast. Check out Applied’s other offerings here.