Taking over an agency where most of the staff is 20 years older than you is a challenge. Young Insurance Principal, Joe Palumbo talks about how he got used to this. Talking with other principals, finding a mentor, and listening to his employees helped. During the five-month runway to completely taking over the agency he needed these elements to help find his bearings. Early on, Joe discovered just how vital a properly trained and motivated staff is to an agency’s so he has focused on cultivating a culture that encourages open communication and values everyone’s contributions. For other insights on agency management look here.